Returns & Refunds – Productiz

How to Return

3 Simple Steps

Message us at +92 301 4365045 with your order details and the reason for return. We respond within minutes.

Pack the item in its original packaging (if available). We'll arrange a pickup from your address or guide you to drop it off.

Once we receive and inspect the item, your refund or exchange is processed within 2–3 business days.

Policy Details

Refund Methods

🏦
Bank TransferWe'll transfer the full amount to your bank account within 2–3 business days after receiving the return. Please provide your account details via WhatsApp.
🔄
ExchangePrefer a different product? We'll swap it for an item of equal or greater value (you pay the difference if any). Exchanges are processed within 1–2 days.
💳
Store CreditWant to shop again? We can issue store credit that you can use toward your next Productiz order — valid for 6 months.
💵
Cash RefundFor customers in Rawalpindi/Islamabad, we may arrange cash refund directly. Ask us for details.

Just message us — we'll sort everything out quickly with zero hassle.