đĨ What Information We Collect
When you interact with Productiz â whether through our website or WhatsApp â we may collect the following:
- Your name and contact number (for order and delivery purposes)
- Delivery address (to ship your order)
- WhatsApp conversations related to your orders
- Product preferences and order history (to improve recommendations)
- Basic website usage data (page visits, device type) through analytics
Important: We do not collect or store your bank account numbers, credit card details, or passwords. All transactions are Cash on Delivery â no payment data is ever processed online.
đ¯ How We Use Your Information
Your information is used solely to provide you with the best Productiz experience:
- Processing and delivering your orders
- Communicating order status updates via WhatsApp
- Providing customer support and handling returns/refunds
- Sending occasional product updates or offers (only if you opt in)
- Improving our website and product offerings
We will never use your data for spam, sell it to third parties, or use it for any purpose unrelated to your Productiz experience.
đ¤ Who We Share Your Data With
We share your information only when necessary to complete your order:
- Courier/Delivery Partners â Your name, address, and contact number are shared with our delivery partners (e.g., TCS, Leopards) solely for delivery purposes.
- No Third-Party Marketing â We never sell or share your data with advertisers, marketers, or any unrelated third party.
- Legal Compliance â We may disclose information if required by law or in response to valid legal processes.
đī¸ How We Store Your Data
Your data is stored securely. Order details and customer information are maintained in our internal systems with restricted access â only authorized Productiz staff can access them.
- WhatsApp conversations are stored within WhatsApp's platform per their privacy policy
- Order records are kept for up to 2 years for warranty and support purposes
- You may request deletion of your data at any time by messaging us
âī¸ Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the data we hold about you
- Correction: Ask us to update incorrect information
- Deletion: Request removal of your data from our systems
- Opt-out: Unsubscribe from any marketing communications at any time
- Portability: Request your data in a readable format
To exercise any of these rights, simply WhatsApp or email us and we'll respond within 48 hours.
đĒ Cookies & Website Analytics
Our website uses minimal cookies to improve your browsing experience. These include:
- Session cookies to remember your preferences during your visit
- Analytics cookies (e.g., Google Analytics) to understand how visitors use our site â this data is anonymized
You can disable cookies in your browser settings at any time. This may affect some website functionality.
đŦ WhatsApp & Communication
Since Productiz primarily operates through WhatsApp, please note:
- Conversations with us on WhatsApp are subject to WhatsApp's own Privacy Policy
- We use WhatsApp Business to communicate â your number is not shared beyond our team
- We will only message you regarding your orders or if you've opted in to updates
- You can ask us to stop messaging you at any time by sending "STOP"
đ Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll update the "Last Updated" date at the top of this page. Significant changes will be communicated to active customers via WhatsApp.
We encourage you to review this page periodically to stay informed.
Privacy Questions?
We're happy to answer any questions about how we handle your data.
đŦ Ask on WhatsApp